I’m not sure if this feature maybe exists yet and I haven’t found it, or whether maybe this should be a new feature request.
I find myself managing a process that has many different individuals involved in helping push a ticket across the board, thus there are many opportunities for a ticket to become stuck in one column.
As a user managing a complex process, I want the ability to highlight tasks that have been stuck in the same column for more than X amount of time, so that I can focus on finding out why those are stuck and how to unstick them.
- Since I have a different expectation of each column about what “stuck” means, I need to be able to set up a different time “X” for each column. I don’t care how the highlighting happens, a notification by email is fine, using colour or filters or tags are fine too.
Am I asking for a new feature, or am I just missing some existing functionality?
[edit] added detail to user story as I realized it didn’t quite capture what I need to do.