Hello,
For some reason, the HTML email notifications’ template arrives in plain text:
Does anyone know why this is happening?
Thank you and best regards!
This was already reported earlier.
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I apologize for creating a duplicated thread.
If I understood correctly, there isn’t a known solution for this, right?
No problem. AFAIK there is no specific solution. Examine the source of your received mails.
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Hi alfredb, could you please give me a hint on how to do that?
Is it in the thunderbird application itself?
In Thunderbird, select the mail and press Ctrl+u. Then look for something like this:
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Auto-Submitted: auto-generated
How are you sending the mail? (Settings > Email settings > Email transport)
The output of the mail is:
MIME-Version: 1.0
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Auto-Submitted: auto-generated
I noticed that another person using the project, also receives the emails in plain text, but they are using the Gmail web version, so it seems it’s not entirely related to Thunderbird.
How are you sending the mail? (Settings > Email settings > Email transport)
I’m using the mail option. But now that you mentioned it, I will switch to sendmail and see if it improves anything.
The mail transport uses sendmail as well, AFAIK.
But I think, it must work with mail where it is available.
I don’t know the technical differences between them, but from what I read on KB documentation, yes, they should be identical.
I have another software on the same hosting (in a different subdomain) which uses Sendmail for sending the notifications. And they work properly with correct HTML, which leads me to believe the issue might not be with the method itself…
OK, it’s up to you. I’d prefer to resolve the issue where it appeared.
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